May 19, 2009

Usability and Support

I have a plan.

Every app from an organization would have a single method to handle exceptions/error-messages. To make it doable, we would first need to replace problem tech language into an english language version by using a simple code or color. For developers, we need to create an automatic "connect-the-dot" system of resolutions that helped others in the past. How??

When a person reaches an exception/error-message, they are shown a visual of how many people are faced with the same problem, and a list of best solutions those individuals did on resolving the problem. It's an iteration of the Amazon method:
How Do Customers Ultimately Resolve this Problem?

The "articles" shown will connect to solutions in a "Help Center" site.

What do you think?

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