As we make interacting with technology more and more like interacting with human beings. It becomes even more important that we understand how people use techonology, and how we can create products that are easy to use. That is why Usability, User Research, and User Experience are so important. More than ever, usability and great design are critical to delivering products that provide great experiences. -- Bill Gates to attendees of World Usability Day 2003.
From video on posted on World Usability Day site:
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